Frequently Asked Questions

Floor Sanding and Polishing

Do I have to move out?

Vacating your property isn’t always necessary depending on the extent of the living space being worked on. Obviously if you are going to sand your whole house then you will need to stay elsewhere.

A two component water-based finish has some great advantages in minimising the inconvenience of moving out:

1/ It is non-toxic and has a low odour.

2/ It is faster drying than other options and can be walked on as quickly as 2hrs later in some instances.

So there isn’t a need to stress. Talk to us and let us know your plans and we will assist you with arranging the best and least inconvenient option.

Is it costly?

Floor sanding and polishing is still one of the most affordable flooring options.

That’s because you supply the most costly material in achieving a beautiful timber floor: the timber floor under your carpet or floor coverings.

Still, the cost will vary depending on the quality of the workmanship. The industry standard is between 30-40 dollars per square metre depending on the condition of your floor.

How long does it take?

This depends on the areas to be done and often the condition of the timber floor. Generally areas less than 80m2 can be completed in 3-4 days.

Is your work guaranteed?

Absolutely. We only use and recommend quality coatings. We don’t cut costs using inferior coatings.

What floor coatings would you recommend?

We have a definite bias toward using two component water based polyurethane.

It’s non-toxic, fast drying and extremely hard wearing. We’ve used most two component products available and believe we have found the best. LOBA Duo is a german made water based polyurethane that we use and recommend. All our customers have been thrilled with the outcome.

The sheen level is extremely consistent. Due to it’s rapid drying time very little dust presents in the finish.

We do of course continue to use solvent based polyurethanes for most high gloss requests and for customers that have budget constraints.

Why should we use your company?

We come recommended! See what our customers have to say:

We combine our depth of knowledge and experience with high end machinery to achieve a superior result on every floor. We are also prompt, friendly and easy to deal with.

What should we do before you arrive?

Prepare the floorboard area.

Although we offer a complete service of carpet or floor covering removal, many of our clients choose to attend to that themselves.

The following will contribute to a smooth process that will save you time and keep costs down:

  • You’ll need to relocate all furniture from areas to be sanded and coated
  • Floor coverings including nails, tacks and staples will need to be taken up
  • A general sweep of the area will suffice

What Customers are Saying..

“Very Happy with the final result. All the staff were excellent to deal with.

They were quick, efficient and have great attention to detail.

They made sure we were happy with the final result.”

Simon & Julie

“The team at Custom Floor did a fantastic job in polishing our floors!! I would absolutely recommend them! They had great communication and turned up exactly when they said they would, making the whole process painless. Not a speck of dust was left when they were done either. Thanks Guys!


“Michael did a great job, even repairing a few boards that needed attention. In my opinion, I would only recommend a few tradesmen that I have come across but Michael definitely deserves five stars! He was prompt and worked with our timings.


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